Learn to Swim terms and conditions
Terms and conditions
1.1. In these terms and conditions, 'you' means the swim school member (or the parent, guardian or caregiver where relevant), and 'we', 'us' or 'our' means Auckland Council.
1.2. These terms and conditions apply to all Auckland Council Pools and Leisure swim school programmes. By making payment you accept these terms and conditions.
1.3. Payment must be made in full at the time of booking
1.4. To carry your swim school enrolment into the next swim school term, you must make payment before your last lesson of the current term. If you do not, your booking will be cancelled.
1.5. Online payments made through our secure website portal will take three business days to be processed. Please allow for that when making payment online. If payment is received after the last lesson of the term, your place the following term may not be guaranteed.
2. Cancellations, replacement lessons and refunds
2.1. If we cancel a swimming lesson, you are entitled to a replacement lesson.
2.1.1. Subject to availability, we will try and offer a replacement lesson in the current term or,
2.1.2. the replacement lesson can be used against the cost of lessons the following term, or
2.1.3. if you intend to having lessons in the following term then a refund (bank deposit) can be issued.
2.2. You may apply for one replacement lesson per term, on the following basis:
2.2.1. You must give notice before the start of the lesson:
We cannot give you a replacement lesson if there is no record of your notice.
2.2.2. You must book your replacement lesson when you return for your next scheduled lesson. All replacement lessons are subject to availability. You are not entitled to a credit or refund if we cannot find an available spot for your replacement lesson.
2.2.3. Replacement lessons are not transferable and cannot be carried over to the following term.
2.3. If you are unable to complete the lessons for the term, you can cancel your enrolment by giving us 10 days’ notice in writing. We will refund the remaining lessons booked for that term, less a $25 administration fee.
2.4. Lessons do not run on public holidays. Fees will be set at the beginning of the term according to the number of lesson days.
Holiday programme exceptions
2.5 If we cancel a swimming lesson, you are entitled to a credit to be used for a subsequent booking.
2.5.1. If you are not intending on having lessons in the following term, then a refund (bank deposit) can be issued on request.
2.5.2. If you cancel your lessons after they have started, you are not eligible for replacement sessions and no refund will apply.
3. Plunket Lessons
3.1. We may request evidence of a Plunket relationship at the time of enrolment (e.g. a WellChild book with the child's name).
3.2. The offer is subject to availability/capacity in classes.
3.3. The offer is limited to classes for children under five years old.
3.4. The offer is valid for four terms only and must be used consecutively.
3.5. Standard pricing takes effect after four consecutive terms of discounted Plunket pricing.
3.6. No further discounts apply when taking up the Plunket offer (e.g. multiple swimmer discounts).
3.7. The offer is not available at all sites.
Please refer to Swimming Lessons for Plunket Kids for a list of current sites and the offer details.
4. Data collection and privacy
4.1. You must provide us with correct contact information and keep that information up to date at all times (name, phone number(s), postal address, email address, emergency contact, authorised child pickup details).
4.3. We will take all reasonable precautions to protect your privacy. You have the right to access and request correction of any personal information we hold about you at any time.
5. Photography and recording of swimming lessons
5.1. We may take general photographs or videos of the facilities at any time. If you or your child appear in those photographs or videos, you agree that we may use them for marketing and promotional purposes and that you have no rights or copyright in the material. You release Auckland Council, the photographer or filmmaker, and each of their licensees and assignees, from any and all claims and demands in connection with the material or its future use. We will seek your consent before using any photos or videos in which you are clearly recognisable as an individual swimmer.
5.2. You must get the permission of the swimming teacher in charge of the lesson or the person in charge before taking photos or videos of anyone other than your own children.
6. Membership cards
6.1. We will issue you with a membership card, which must be swiped each time you enter the facility to take part in a swimming lesson.
6.2. If you lose your membership card, you will be charged a replacement fee.
6.3. The membership card is for your personal use only and must not be used by anyone else.
6.4. Your membership card will be reactivated if you enrol for a subsequent term.
7. Pool rules and hygiene
7.1. You must follow all facility rules and all instructions from our staff.
7.2. Please shower before entering the pool.
7.3. Swim caps are to be worn at all times during swimming lessons by children over three years old.
7.4. Swimmer nappies must be worn by all children under the age of three years.
7.5. Appropriate swimwear must be worn at all times. Please see Pool rules for more information – they are also displayed in the facility.
8.1. We reserve the right to change to our fees at any time. We will give you 30 days’ prior notice (either by post or email or by publication at the Pool and Leisure Centre or on our website).
8.2. Please make sure you have notified us of any learning or additional needs as well as any further information that may help us in teaching you or your child to swim.
8.3. Please be aware that we may make changes to the timetable. Where this is affects you and your lesson we will give you reasonable advance notice.