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Learn to Swim terms and conditions

1. General

1.1. In these terms and conditions, 'you' means the swim school member (or the parent, guardian or caregiver where relevant), and 'we', 'us' or 'our' means Auckland Council.

1.2. These terms and conditions apply to all Auckland Council Pools and Leisure swim school programmes. By making payment you accept these terms and conditions.

2. Enrolment and Payment

2.1. Enrolments may be paid either by:

(a) Direct debit- lessons are paid for either weekly or fortnightly on a Monday. All direct debit details must be provided in full at the time of booking.
(b) Paid in full- the lessons for the term are paid for in full at the time of booking.

2.2. To carry your swim school enrolment into the next swim school term, you must make payment before your last lesson of the current term. If on Direct Debit you will need to confirm re-enrolment before your last lesson of the current term. If you do not, your booking will be cancelled.

2.3. Online payments: For upfront payments made through our secure website portal there is a three day processing period.  Please allow for that when making payment online. If payment is received after the last lesson of the term, your place the following term may not be guaranteed.

3. Direct debits

3.1. Direct debits may be administered by us or by a third party appointed by us. We will provide you with the respective direct debit form to complete when you enrol. The direct debit facility will be used for payment of all fees and amounts owed by you as they become due.

3.2. If a direct debit cannot be processed (e.g. because of insufficient funds or changes to your bank account), we or our agent, may charge an administration fee.

3.3. If you cancel the direct debit facility, or a direct debit cannot be processed for two successive payment dates, we may terminate your enrolment by providing you with written notice of termination.

3.4. After one missed payment we may suspend your enrolment until a payment plan is in place. To end any suspension due to non-payment of fees, you must pay all amounts owing plus any applicable administration fees.

3.5. You are required to submit the completed direct debit forms and any associated forms at the time of enrolment.

3.6. Direct debits are processed on a Monday. However, if the Monday is a public holiday, the payment may be taken out of your account on the next working day.

4. Cancellations, and refunds 

4.1. If we cancel a swimming lesson, and you have paid in full then you are entitled to a credit for the value of that lesson which can be applied to the following term. If you are not intending to have lessons in the following term, and have paid in full then a refund (bank deposit) must be issued as we cannot hold credits in our system. If you pay by direct debit, then a credit to the value of that lesson will be applied to your next direct debit payment.

4.2. For lessons paid by direct debit, if you are unable to complete the lessons for the term, you can cancel your enrolment by giving us 10 days’ notice in writing. For paid in full memberships we will refund the remaining lessons booked for that term, less a $25 administration fee.

      4.2.1. You must give notice of your intent to cancel before the start of your next lesson: 

      (a) in person to the Learn to Swim team at your pool completing a cancellation request form;
      (b) via email to;
      (c) by phoning your Learn to Swim team (phone numbers are on the page for each centre on this website, see Where can I get active);

4.3. Lessons do not run on public holidays. Fees will be set at the beginning of the term according to the number of lesson days.

4.4 Please note that we are unable to offer make-up lessons or credits in place of missed lessons.

4.5 Holiday programme exceptions

     If we cancel a swimming lesson, you are entitled to a credit to be used for a subsequent booking.

     4.5.1. If you are not intending on having lessons in the following term, and have paid in full then a refund (bank deposit) must be issued as we cannot hold credits in our system.

5. Plunket Lessons

5.1. We may request evidence of a Plunket relationship at the time of enrolment (e.g. a WellChild book with the child's name).

5.2. The offer is subject to availability/capacity in classes.

5.3. The offer is limited to classes for children under five years old.

5.4. The offer is valid for four terms only and must be used consecutively.

5.5. Standard pricing takes effect after four consecutive terms of discounted Plunket pricing.

5.6. No further discounts apply when taking up the Plunket offer (e.g. multiple swimmer discounts).

5.7. The offer is not available at all sites.

Please refer to Swimming Lessons for Plunket Kids for a list of current sites and the offer details.

6. Data collection and privacy

6.1. You must provide us with correct contact information and keep that information up to date at all times (name, phone number(s), postal address, email address, emergency contact, authorised child pickup details).

6.2. All personal information that we collect about you will be held by us in accordance with the Privacy Act 1993 and our privacy policy. We will only use that information for purposes required for the operation of the swim school, including administration of your account, and for marketing purposes.

6.3. We will take all reasonable precautions to protect your privacy. You have the right to access and request correction of any personal information we hold about you at any time.

7. Photography and recording of swimming lessons

7.1. We may take general photographs or videos of the facilities at any time. If you or your child appear in those photographs or videos, you agree that we may use them for marketing and promotional purposes and that you have no rights or copyright in the material. You release Auckland Council, the photographer or filmmaker, and each of their licensees and assignees, from any and all claims and demands in connection with the material or its future use. We will seek your consent before using any photos or videos in which you are clearly recognizable as an individual swimmer.

7.2. You must get the permission of the swimming teacher in charge of the lesson or the person in charge before taking photos or videos of anyone other than your own children.

8. Membership cards

8.1. We will issue you with a membership card, which must be swiped each time you enter the facility to take part in a swimming lesson.

8.2. If you lose your membership card, you will be charged a replacement fee.

8.3. The membership card is for your personal use only and must not be used by anyone else.

8.4. Your membership card will be reactivated if you enrol for a subsequent term.

9. Pool rules and hygeine 

9.1. You must follow all facility rules and all instructions from our staff.

9.2. Please shower before entering the pool.

9.3. Swim caps are to be worn at all times during swimming lessons by children over three years old.

9.4. Swimmer nappies must be worn by all children under the age of three years.

9.5. Appropriate swimwear must be worn at all times. Please see Pool rules for more information – they are also displayed in the facility.


10. Other

10.1. We reserve the right to change to our fees at any time. We will give you 30 days’ prior notice (either by post or email or by publication at the Pool and Leisure Centre or on our website). If you are not happy with the change in fees, you may cancel your enrolment at any time before the change in fees takes effect. If you terminate your enrolment under this clause, we will not charge you an administration fee

10.2. Please make sure you have notified us of any learning or additional needs as well as any further information that may help us in teaching you or your child to swim.

10.3. Please be aware that we may make changes to the timetable. Where this is affects you and your lessons we will give you reasonable advance notice.

10.4. We may terminate your enrolment immediately if you materially breach any of these terms and conditions. You are not entitled to a refund in that case. We also reserve the right to terminate your enrolment by providing you with at least two months written notice, in which case we will refund you any fees paid for any period after the date of termination.

10.5. In the event your enrolment is terminated due to a non-payment of fees, your account may be sent to a debt collection agency for recovery. Any recovery costs will be added to your outstanding account balance that is payable to the agency.