10 Pass terms and conditions
- Passes are valid for a period of 12 months from date of purchase, any unused visits are not refundable.
- 10-passes are available for ages 17yrs and over only.
- Passes are valid for the centre they are purchased from, with the exception of our Active 10 swim pass which can be used at multiple pools (Stanmore Bay, Albany, Glenfield, Birkenhead, Takapuna, Tepid Baths, West Wave, Lloyd Elsmore, Manurewa Pools, Moana Nui-ā-Kiwa, Papatoetoe Centennial Pools, Ōtara Pools)
- You must comply with any rules displayed on site or on our website and with the instructions of staff.
- You will be issued with a membership card, this is for personal use only. We reserve the right to terminate your 10-pass purchase if your membership card is used by someone else or if you gain access to the facility without using your card. You must tell us immediately if you lose or damage your card. A fee will be charged for any replacement card provided.
- Hours of operation are subject to change. We may close for statutory holidays, special events, maintenance work or other holidays and you are not entitled to any fees refund for such closures. See the facility noticeboards, website or social media pages for updates. We are not liable for any closures or limitation in services caused by events beyond our reasonable control.
- We endeavour to provide you with high-quality facilities and services, but certain constraints apply:- Facilities are available during opening hours on a first-come-first-served basis, subject to any applicable charges for special services or classes and to booking requirements- Particular equipment or classes may not always be available or may be periodic or seasonal. We reserve the right to restrict or change equipment or services at any time- We may at any point, restrict access to certain facilites/activities for health and safety reasons
- You must ensure you are fit and healthy enough to undertake your chosen activities and/or get your doctor’s prior approval if you are pregnant or you suffer at any time from any medical condition (including any heart condition or injury). You must notify us of any health conditions existing or arising and provide any other health information or medical certificate on request. We may require you to undergo a fitness consultation or induction
