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COVID-19 information Alert Level 3: All Centres are closed for 7 days from 28 Feb. Covid-19 info page
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COVID-19 customer information

UPDATED 28 FEBRUARY 2021

Auckland: ALERT LEVEL 3
Rest of New Zealand: ALERT LEVEL 2

The Government has announced that Auckland will move up to Alert Level 3 at 6am on Sunday 28 February 2021. All centres are closed. We are keeping a close eye on Alert Levels and will make any adjustments to suspensions and cancellations as more information is received from the government.

Kauri Kids

By arrangement, Kauri Kids will be open for any child who can’t be supervised at home by an appropriate person. 

Parents/Caregivers, please get in touch with your Head Teacher if you require care for your child.

Learn to Swim

All lessons are cancelled for 7 days.

We will send out an email to all Learn to Swim families by midday on Wednesday 3rd March.  

Memberships and 10-passes

These have all been automatically suspended for 7 days from Sunday 28 February, No action required.

Bookings / OSCAR 

Are all cancelled for 7 days and the centre will be in touch with you directly.

 

UPDATED 22 FEBRUARY 2021

Auckland: ALERT LEVEL 1
Rest of New Zealand: ALERT LEVEL 1

The Government has announced that Auckland will move down to Alert Level 1 at 11.59pm Tuesday 23 February 2021,

Thank you for your commitment to preventing the spread of COVID-19 these last few days – we are happy to be reopening our doors under Level 1 conditions from 23 February 2021.

 

If you’re a member or regular visitor to our centres, please read on for our Alert Level 1 FAQs.

HEALTH AND SAFETY

Our member and staff’s health and safety are our top priority, especially as we move between the Alert Levels for COVID-19. Please see below for how we are making sure everyone’s time in our centres is a safe and healthy one…….


What processes are in place now that we have dropped to Alert Level 1?
Moving to Alert Level 1 has meant that we can now increase the numbers in our group fitness classes and on our gym floor to normal capacity: however we are still asking members to maintain good hygiene practices through handwashing practices, coughing or sneezing into elbows, wiping equipment after use, compulsory towel use, bringing your own yoga mats to class, and sign-in/contract tracing. If you’re sick or unwell, please stay home and don’t come into the centre.

What is the Council doing to keep me safe during my visit?
As much as possible! We are following the guidelines set by ExerciseNZ:

- daily deep cleans
- spot cleaning regular touch points
- providing cleaning and sanitisation resources
- mandatory towels in classes and in the gym
- bringing own yoga mat to BODYBALANCE®, Yoga and Pilates classes is preferred
- sign in/contract tracing required

Do I need to wear a mask?
You may wear a mask but it isn’t a requirement for entry into our centres. You may see some of our staff in masks, for some of their duties.

How will you contact trace at Level 1?
We ask that you have your membership card so you can swipe in, and also use the COVID-19 sign-in app on your arrival to our centres. All you need to do is scan the QR code on our posters, or fill in your details on the sign-in sheets and you are good to go.

Will there be lots of sanitising equipment available for me?
We will have hand sanitiser and wipes available throughout our centres. We also ask that you wash your hands frequently while in our centres for at least 20 seconds – this is a recommendation from the Ministry of Health.

Physical distancing?
Although there are no physical distancing requirements in level 1, we ask that you be considerate to others when moving around in our facilities.

How many people can be in a centre at any given time?
There is no government restriction for Alert Level 1 however we do have standard capacities for each of our facilities that we monitor closely for health and safety reasons .




Are your staff trained to move between Alert Levels?
Yes, of course! They have been trained up and will be abiding by all Alert Level restrictions. Some of them will be wearing masks. Please remember to be kind  as we all navigate these changes.

What will I need to bring to the gym?
We require you to bring a drink bottle and a gym towel. No gym towel = no entry, and this will be strongly enforced by our Customer Service Team, our Gym Staff, and our Group Fitness Instructors.

Do I REALLY need to bring a towel? I don’t sweat THAT much?
Sorry, but no towel = no workout. People who don’t have towels will be asked to leave.

Are the changing rooms open?
They WILL be open, but, we ask that you keep showers short and clean your area after use in consideration for other members.

Why were the fans, some saunas and spas, or water fountains not available?
This is normally the case (in Alert Level 2 - not Alert Level 1),  to prevent the spread of the virus through small enclosed spaces, high touchpoints and surfaces or transfer of Covid-19 through the air. Regarding the spas and saunas, if they are large enough for social distancing to take place, they will be open but best to check your local centre’s Facebook page or [/locations]website before you visit.

How are you going to keep the pools clean?
We have enhanced cleaning procedures and the appropriate safety measures in place to ensure the wellbeing of our customers and staff.


VISITING OUR CENTRES

Will group fitness timetables be back to normal?

Best to check with your centre’s timetable. These are all available online by selecting your preferred centre and then Group Fitness from the menu options on the left hand side of the screen – there will be some differences depending on instructor availability, but we have aqua classes, senior classes and boxing back in the mix with cleaning protocols to keep everyone safe.

Do I need to book in for classes again?
Check in with your local [hyperlink] centre for details on their booking system, if applicable.

Is there a guarantee I will be able to get into every class I want?
It’s best to book into the classes you CAN book into, otherwise we recommend you turn up early to the classes you want to attend.

Who can use the pools? Anyone?
They are open to any of our members or the public who would like to use the pools for lane swimming, water walking, leisure swimming and activities. Please check with your local centre [hyperlink] for any limits/restrictions.



CONTACT TRACING / SIGN IN PROCESS

How are you managing contact tracing?

Contact Tracing will be managed in a couple of ways. All visitors and contractors to our Council run centres should check in via the COVID-19 app (by scanning the QR code displayed at our centres).

Members with cards will still be required to swipe their membership card so we can identify the part of the facility you accessed. Kauri Kids have a Ministry of Education compliant sign in system for parents/guardians. We recommend you allow an extra few minutes at the start of your visit to allow for these protocols. 

What if I don’t have a smart phone?
Please see one of our team members and they will be able to check you in.

How do I get a copy of your safety plan?
You can request a copy of the Safety plan by contacting the Centre Manager of your chosen centre.

 

 

UPDATED 17 FEBRUARY 2021

Auckland: ALERT LEVEL 2
Rest of New Zealand: ALERT LEVEL 1

The Government has announced that Auckland will move down to Alert Level 2 at 11.59pm Wednesday 17 February 2021, therefore all Council-owned and run leisure centres can start to reopen.

OPENING AS OF 18 February 2021

  • Group fitness classes start from 12pm, 18 February (check your centre page for any exceptions)
  • Gyms open from 10am, 18 February
  • Kauri Kids
  • Pools for lane swimming and water walking only open from 10am, 18 February (please check your local centre’s page to see what is/isn’t opening)
  • OSCAR programmes
  • Recreation/Term programmes
  • Spa (check your centre pages for any exceptions) open from 10am 18 February


REMAINING CLOSED:

  • Learn to Swim (resuming Saturday 20 February 2021)
  • Saunas and steam rooms

If you’re a member or regular visitor to our centres, please read on for our Alert Level 2 FAQs. We will keep updating these as we get more information/finalise more plans, so be sure to keep checking back.

MEMBERSHIPS

Can I join the gym or pools as a member during Alert Level 2?
Yes you can. We do however have restrictions on class numbers and the amount of people in our centre at any given time during Alert Level 2, You can find details on all our memberships [here]( https://aucklandleisure.co.nz/prices-and-membership/).  One-week free trials – best to wait until Alert Level 1.

What’s happening with my membership?
When we reopen under Alert Level 2, your membership will automatically restart.


Can I suspend my membership if I don’t feel safe coming back to the gym or pools?
Yes you can – please email aucklandleisure@aucklandcouncil.govt.nz and we will suspend your membership for a maximum of four weeks.


I had suspended my membership prior to this third lockdown. Will my membership still be paused, or do I need to re-request another suspension?
No, you will remain on the suspension you arranged with us prior to this lockdown period, so you don’t need to request another suspension.

I paid in full for my membership – do I get a credit or carryover?

Yes! We will credit your account for the days we were in lockdown.

I had a random amount come out of my bank account for my membership, and it was on a different day to usual?
When a membership is suspended it places a credit on your account based on the number of days you have paid in advance. When a suspension expires depending on when it comes off during your regular payment cycle, there may be a difference between the number of days the credit covers and the number of days until your payment is due. In the situation that there is a difference there may be an out of cycle payment that comes out of your account. This is a one-off correction to your ongoing direct debit amount-your next payment will be on the normal day and normal amount.

Sorry, but I want to cancel my membership. How do I go about this?
We’re sorry to lose you! If you want to cancel your membership, please email aucklandleisure@aucklandcouncil.govt.nz. You will need to pay any outstanding debt on your account before we can cancel your membership.


HEALTH AND SAFETY

Our member and staff’s health and safety are our top priority at Alert Level 2. Please see below for how we are making sure everyone’s time in our centres is a safe and healthy one…….


What processes have you put in place now that we are back at Alert Level 2?
We have recycled the additional processes and protocols from the last time we were in Alert Level 2 to ensure everyone’s safety. This includes: physical distancing, the closure of some of our facilities, class timetable spacing, limits on how many people can be in our centre at one time, additional sanitisation areas, equipment cleaning, compulsory towel use, bringing your own yoga mats to class, and sign-in/contract tracing. You will also see our staff undertaking more cleaning.

What is the Council doing to keep me safe during my visit?
As much as possible! We are following the guidelines set by ExerciseNZ:

- class number limits
- some classes will be unavailable due to close contact
- time in between classes to clean and allow for social distancing
- physical distancing of two metres
- more sanitisation products available
- more cleaning
- water fountains will be turned off
- fans will be turned off
- mandatory towels
- bringing own yoga mat to BODYBALANCE, Yoga and Pilates classes
- sign in required
- some of our staff will be wearing masks

Do I need to wear a mask?
At Alert Level 2, the Government has asked that if you can wear a mask you should, but this isn’t a requirement for entry into our centres. You will see some of our staff in masks, however.

How will you contact trace at Level 2?
We ask that you have your membership card so you can swipe in, and also use the COVID-19 sign in app on your arrival to our centres. All you need to do is scan the QR code on our posters, fill in your details and you are good to go.

Will there be lots of sanitising equipment available for me?
We will have hand sanitiser and wipes available throughout our centres. We also ask that you wash your hands frequently while in our centres for at least 20 seconds – this is a recommendation from the Ministry of Health.

Physical distancing?
We will be following the 2m distance rule in all our centres – we will be setting up our gyms and group fitness studios to allow for this.

How many people can be in a centre at any given time?
Under Alert Level 2, we can allow up to 100 people into one centre at any given time. During peak times, there may be a bit of a wait to get into your favourite centre, but from previous experience (the last time we were in Alert Level 2) the wait wasn’t long/non-existent.

How many people will be allowed in the pool?
Each pool facility is managing the number of customers allowed in the water at one time to ensure appropriate physical distancing. There will be signage at each site informing you of the maximum capacity for our pools or speak to our staff for more information.

Are your staff trained up for Alert Level 2?
Yes, of course! They have been trained up and will be abiding by all Alert Level 2 restrictions. Some of them will be wearing masks. Please be nice to them as this is relatively unfamiliar territory for them as well as our members!

What will I need to bring to the gym?
We require you to bring a filled drink bottle and a gym towel. No gym towel = no entry, and this will be strongly enforced by our Customer Service Team, our Gym Staff, and our Group Fitness Instructors.

Do I REALLY need to bring a towel? I don’t sweat THAT much?
Sorry, but no towel = no workout. People who don’t have towels will be asked to leave.

Will changing rooms be open?
They WILL be open, but, we ask that they are only used IF absolutely necessary (e.g. if you use the gym before you go to work), and if you do use them, please practice social distancing. This way there isn’t crowding in a small space. If you can shower at home after your workout, it is highly appreciated. When you are washing your hands in our bathrooms, please keep your distance from the person at the sink next to you.

Why aren’t the fan, some saunas and spas, or water fountains available?
COVID-19 sits on surfaces and can transfer through the air – with this in mind, we are taking the necessary steps to prevent the spread of the virus. Regarding the spas and saunas, if they are large enough for social distancing to take place, they will be open but best to check your local centre’s Facebook page or website before you visit.

How are you going to keep the pools clean?
We have enhanced cleaning procedures and the appropriate safety measures in place to ensure the wellbeing of our customers and staff.


VISITING OUR CENTRES

Will group fitness timetables be the same as the last time we were in Alert Level 2?
Best to check with your local centre – there will be some differences. For example, we WILL be offering some Senior Movement and Aqua classes; previously we didn’t offer these when we re-opened last time. We can’t offer Boxing or BoxFit classes during Alert Level 2 given the close physical contact this sort of class requires.

We again have had to spread out our classes and have a gap in between each to allow for cleaning and social distancing – so please check our Level 2 timetables carefully.

Do I need to book in for classes again?
Just the ones you normally would book in for if it was Alert Level 1. We will be operating on a first in, first served basis this time around so be sure to arrive early to get into your favourite classes, but be sure to be kind and considerate to other members!

Is there a guarantee I will be able to get into every class I want?
It’s best to book into the classes you CAN book into, otherwise we recommend you turn up early to the classes you want to attend.

Who can use the pools? Anyone?
They are open to any of our members or the public who would like to use the pools for lane swimming and water walking only. We won’t be offering kids swimming, diving boards, hydro slides, aqua runs etc under Alert level 2.

How long can I spend at a centre under Alert Level 2?
We are asking members to restrict their visits to one hour in the gym or pool. Guidelines state that the maximum length of time members/visitors can be in the facility is two hours (so this allows for getting changed if you need to use the changing facilities).


CONTACT TRACING / SIGN IN PROCESS

How are you managing contact tracing?
Contact Tracing will be managed in a couple of ways. All visitors and contractors to our Council run centres will be required to check in using the Virtual check in by scanning the QR code or by entering the URL into your web browser.

Members with cards will still be required to swipe their membership card so we can identify the part of the facility you accessed. Kauri Kids have a ministry of education compliant sign in system for Parents/Guardians and OSCAR parents/Guardians will also be required to sign their children in as well as complete the digital sign in. We recommend you allow an extra few minutes at the start of your visit to allow for these new protocols. Data will be kept for 60 days before being destroyed, this is so Auckland Council can provide the necessary data to Ministry of Health when and if required.

What if I don’t have a smart phone?
Please see one of our Team Members and they will be able to check you in.

If I use the government contact tracing app, do I still need to use the council Virtual Check-in?
Yes please! Any visit to a Council facility will require you to comply with the Virtual Check-in process. If you choose not to comply, then you will not be permitted access to the facility. This is because businesses have a responsibility to maintain their own contact tracking records.

I can’t get your virtual check in to work. Why isn’t it working?
If you have older model mobile phones, they may not be able to use the QR code by taking a photo of it directly. In this case you can use the website address on the poster to go straight to the Virtual Check-in. Or you can choose to download a QR code reader. This may be helpful as many business’ have implemented QR codes as a solution for contact tracing. You can find many free QR scanner apps from the app store (Play on android and App Store on iPhone).

Why can your AKLC QR code not be used on the Government app?
As a council we operate many facilities for Aucklanders and the Government requires us to contact trace at a facility level as part of the COVID-19 response. The recently released Government app can only track us as a single organisation, Auckland Council, rather than at facility level e.g. a library. Whilst we work with Government on how our systems can integrate, we are running a separate contact tracing system to fulfil our contact tracing requirements. Data is only accessed in the instance of a confirmed case of COVID-19. The data is shared with the Ministry of Health.

I don’t want to fill in the details for contact tracing!
Complying with the Auckland Council contact tracing processes are a condition of entry. If you choose not to check-in and provide your details, then you will not be permitted entry.

How do I get a copy of your safety plan?
You can request a copy of the Safety plan by contacting the Centre Manager of your chosen centre.