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COVID-19 information Please click through for more details on our Level 1 plans and reopening dates. Learn more.
Pools and Leisure
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COVID-19 Alert Level 1 FAQs

Updated 11 June 2020

Why haven’t your services returned to pre-COVID-19 levels?

COVID-19 has had a significant financial impact on the whole of Auckland Council and its staff, and our resources are now more limited in what we can provide. At this stage we do not have enough staff to open some of our pools safely and deliver our services to pre-COVID levels. This all means that, despite the move to Alert Level 1, some of our pools and services will remain closed as we work through these challenges. This includes some spa pools and saunas. We will be taking a phased approach to reopening leisure pools as staffing availability allows. Please keep an eye on our website for updates to services: co.nz/covid-19-response

We’re working hard to have as many services as possible open in time for the July school holidays and are planning to open Otara and Birkenhead pools by then too.

Why haven’t you opened all of your pools?

During Alert Level 2, we were able to open the majority of our pools and leisure centres for exercise.

COVID-19 has had a significant financial impact on the whole of Auckland Council and its staff, and our resources are now more limited in what we can provide. At this stage we do not have enough staff to open some of our pools safely and deliver our services to pre-COVID levels. This all means that, despite the move to Alert Level 1, some of our pools and services will remain closed as we work through these challenges. This includes some spa pools and saunas. We will be taking a phased approach to reopening leisure pools as staffing availability allows. 

We're continue to work hard to ensure members of our communities have access to pool and leisure facilities in their local area, and we’re actively working with user groups to find alternative solutions to meet demand.

We’re working hard to have as many services as possible open in time for the July school holidays and are planning to open Otara and Birkenhead pools by then too.

In addition to this, we are committed to playing our part to conserve water while restrictions remain in place in Auckland.

Please note that West Wave's Leisure Pool is closed for scheduled maintenance until 22 June and will reopen in time for the school holidays.

Please keep an eye on our response page for updates to services. A summary of Auckland Council pools opening dates and operating hours can be found here.

What staff challenges are you having?

While the move to Alert Level 1 is welcome news, the council continues to work through the impact COVID-19 has had on its finances.

This has seen all recruitment halted and a vast number of our casual and temp staff sadly let go. Ultimately, this will have an impact on every part of the organisation, including some of our much-loved pool and leisure facilities.

Are we still in a drought?

Yes, Auckland is still in drought.

We are committed to playing our part to conserve water while restrictions remain in place in Auckland so while our showers are open, we ask that you limit your showers to four minutes long, or shower at home if possible.

When will Learn to Swim classes resume?

Auckland Council Learn To Swim programmes are planned to resume in Term 3.  

When will term programmes and sports leagues start up again?  

At Alert Level 1 some recreation programmes will start up again as staffing availability allows - please keep an eye on our website for updates.

When will venue hire be available?

There is a phased re-opening of all of our facilities. Please get in touch with the centre you would like to book at to find out when they are taking bookings.

Will you be holding group fitness classes?

Group fitness remains open with a reduced timetable. Now we are in Alert Level 1 we have added senior classes, boxing and aqua classes back on to the timetable. There will no longer be a limit on capacity outside of normal health and safety capacity requirements. Class timetables are available on our website aucklandleisure.co.nz.  

Why do you have a reduced group fitness timetable?

COVID-19 has had a significant financial impact on the whole of Auckland Council and its staff, and our resources are now more limited in what we can provide. At this stage we do not have enough staff to deliver our services to pre-COVID levels.

This has meant that some changes have been required which limit how we can use group fitness instructors. With this in mind, and a lower demand for classes forecast by Exercise NZ as a result of COVID-19 we are offering a reduced timetable.

We will be reviewing demand across the network over the coming weeks and months and will optimise the timetables where we can.

Can I join the gym?

Yes - we look forward to meeting you!

Why are you asking members to shower at home?

There are measures across Auckland to conserve water - our showers are open to members for use, but we ask that shower times are limited to four minutes long. Alternatively, shower at home if possible.

Why do we have to bring our own workout towel - we never used to bring one?

Bringing a towel always been part of our gym rules and going forward we will be strictly enforcing this.

What if I can’t come back to the gym because of my health, or if I’m just worried?

All members are able to suspend their membership for 60 days as per the terms and conditions.

How are we managing contact tracing?

We’ll continue to display our council QR codes so customers can keep track of the specific facilities or services they’ve visited. As soon as the government QR code is available for us to use, we will be able to provide this.

I have lost my job and can’t afford my membership any longer. Will there be penalty charges? 

No. We appreciate this is a difficult time for many Aucklanders. If you wish to cancel your membership there will be no cancellation charges (if you joined during a promotional period) and the 10-day notice period will be waived. Please note, if you request your cancellation in the 2 days prior to your direct debit being due then it may still process. Your cancellation will take effect as soon as we are able to process it. 

Why have you reduced your holiday programmes?

At Alert Level 1, some recreation programmes will start up again as staffing availability allows. We’re planning to have as many programmes as possible open for the July school holidays, please keep an eye on our website for updates to services aucklandleisure.co.nz/covid-19-response.